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Return Policy

Return Policy

Due to the intimate nature of lingerie, we adhere to the following return policy:

As lingerie is considered intimate apparel, and for hygiene and health reasons, we cannot accept any returns or refund requests for lingerie products. To ensure that every customer receives brand new, clean products, we maintain strict hygiene and safety standards for lingerie. Therefore, once your order is confirmed and shipped, we are unable to accept returns or refund requests. You can contact our customer service via WeChat or email at info@secretland.ca to cancel your order for free before it is shipped.

We highly value customer satisfaction, so we recommend that you carefully review product information, size guides, and images before making a purchase to ensure you select the right size and style. If you have any questions, our customer support team is ready to assist you with guidance. For orders with incorrect color or size selections, you can contact our customer service via WeChat or email at info@secretland.ca to make corrections before the order is shipped. Once the items are shipped, changes cannot be made.

If you discover any product discrepancies or errors in your order upon receiving the lingerie products, please contact us within 48 hours of receiving the goods. We will promptly assist in resolving the issue and ensuring your satisfaction.

Secret Land is committed to providing the highest quality products and services to every customer, and we sincerely hope you understand and support our return policy. If you have any questions or need further assistance, please feel free to contact our customer support team. Thank you for your understanding and support!

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