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Privacy Policy

Privacy Policy

At Secret Land, we highly value the privacy of each and every customer and respect your personal rights. We promise not to disclose your information to any individuals or external entities in any way. We are committed to safeguarding your personal privacy and adhere to applicable privacy laws and regulations. You can shop with confidence because our beliefs and attitude are reflected in every detail, from personal information to package packaging, to the company name on your credit card statement. Below, we will provide detailed answers to key questions related to privacy and security.

We value the rights of our customers and take measures to protect your shopping rights. Here are our commitments to customer rights:

  1. Confidentiality: We will strictly protect your personal information to ensure it is not accessed, used, or disclosed without authorization.
  2. Autonomy: You have the right to choose whether to provide personal information and control how your information is used.
  3. Access Rights: Subject to legal requirements, you have the right to access, correct, update, or delete your personal information.
  4. Security Rights: We take security measures to protect your personal information from unauthorized access, misuse, or loss.
  5. Fair Trade Rights: We follow the principles of fair trade, providing accurate, complete, and transparent product information and prices to ensure your shopping experience is fair and reasonable.

How does Secret Land handle the information collected from me when I purchase products? We respect your privacy. When you shop, we may ask for information such as your name, address, product choices, etc. We may also collect other information, such as the source of your visit to our website, browser type, country, and pages viewed. The information you provide to us is used for the following purposes:

  1. Effective Communication: We will use your email address and phone number to communicate directly and effectively with you. Through these contact methods, we can inform you of order processing status, product shipping status, and updates about our product line or website.

  2. Personalized Service: Your email address and phone number help us provide you with more personalized service. By understanding your contact information, we can send you product recommendations or special offers related to your interests.

  3. Customer Support: In case you need assistance or have any questions, we can communicate with you promptly through email or phone to address your inquiries or provide support.

Rest assured, we are committed to protecting the security of your personal information and will never provide your email address or phone number to third parties. Your privacy rights will be fully respected and protected.

If you have any questions, opinions, or suggestions regarding privacy protection or customer rights, please feel free to contact us at any time. You can reach us through the following channels:

Customer Service Email: info@secretland.ca

We will respond to you as soon as possible, typically within 1-3 business days. Our professional team is dedicated to providing you with support and answers to ensure your shopping experience at Secret Land is enjoyable, secure, and worry-free.